Account safety

Legiano Casino Responsible Gambling Tools

Once you open your account, remember that play starts at 19+ and every account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

Malta Gaming AuthorityLicensed MGA/B2C/371/2013, audited by SIQ and QUINEL, operating under Legiano Casino Ltd. (C-48760)

Quick facts

What keeps play inside its limits?

One table answers the usual worry about who watches over limits, age and exclusion.

Minimum age19+

Gaming licenceMalta Gaming Authority, MGA/B2C/371/2013

National registerBetGuard (Ontario)

ConnexOntario1-866-531-2600

Email for limits[email protected]

Five built-in tools

These controls sit in your profile

By the end, you will know which control matches the moment you are in.

Decide while calm

Before your first deposit, set a cap on how much can enter the account each day, week or month, chosen while you are calm.

Once chasing starts

When a session turns into chasing, a loss limit halts play once net losses reach your number, and it works best chosen in advance.

Kept aware of the clock

After time slips by unnoticed, a reminder tells you how long the session has run; set it when a session can stretch longer than you expect.

Close your account for now

When a pause stops feeling like enough, self-exclusion locks your account to play for a term you choose, so the decision holds later.

Reality checks

While the reels keep spinning, reality checks regularly show net position and time played; switch them on before a long session so the picture stays honest.

Before your next session

From intention to a ceiling that holds

Our habit here is simple: decide the ceiling first, then let the session run underneath it.

Find your settings

Once you are signed in, open the settings area of your profile and look for the section headed with limits and controls.

Pick the right cap

Then choose what to cap: deposit limits guard money coming in, loss limits guard money lost, and session time reminders guard your time.

Small enough to keep

At the entry screen, name the amount or session length and the period it covers, one you can hold to on a quiet week.

Lower at once, higher later

After saving, check the limit in your summary: a lower limit applies at once, a relaxed one after a cooling-off of at least 24 hours.

Notice it sooner, keep more control

Catching these signs early gives you room to act while the choice is still yours. Setting a limit or taking a pause is the first step, and it works best before the next session starts, not after a loss.

Read through these at a calm moment and ask whether any of them describe your last few sessions.

Spending money set aside for bills
Chasing a loss into the next session
Hiding play from people close to you
Borrowing to keep the account topped up
Losing track of hours at the screen
Feeling restless when you cannot play
Playing to fix a mood, not for fun

On the evening it feels heavy

A conversation that costs nothing

For the moment you want to talk to someone outside the account, whether it is about you or a relative.

ConnexOntario

A confidential line for players and for relatives: trained staff listen and point you to local services, at any hour of the day or night, every day of the week, with no cost attached to the call. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

An independent non-profit based in Toronto that explains the signs of harm, walks relatives through self-exclusion and debt questions, and shows where practical help is found nearby. Details sit on its own site. responsiblegambling.org

iGaming Ontario

The body that runs Ontario's regulated online market and the BetGuard tool. Players and relatives can use it to understand the rules of a licensed site and how a province-wide exclusion is arranged. igamingontario.ca

How long should you step away?

Switch play off for a few days. A short break on your own account, made for hours or days. You switch it on in your account settings, and play stays closed for the period you pick; when it ends, access returns without another request.

When a pause is not enough. You close your access for a long stretch, opened from the responsible gambling area of your account. Once it starts, it cannot be undone early, so the choice is made once and then respected.

One stop, every Ontario site. BetGuard, run by iGaming Ontario, covers regulated Ontario sites and needs one registration; periods run 6 months, 1 year, 5 years or a custom term, and cannot be shortened once active. It is opened online, age 19+. betguard.ca

Before a child finds the site, after a relative asks

What age counts here? At sign-up the age field is checked against a 19+ requirement, and documents are requested before a first withdrawal. A government-issued photo ID settles it, and proof of address and a card image follow at the same stage.

A barrier a child cannot remove. On a shared phone or laptop, blocking software stops gambling pages from opening at all. Choose a tool that needs a password only you hold, so a child cannot switch it off quietly during an afternoon.

The moment you decide to speak up. At the point where a relative's spending frightens you, speak plainly about what you noticed, without blame or accusation. ConnexOntario takes calls on 1-866-531-2600 at any hour, and its advisers talk to relatives as readily as to players.

Support and safeguards

What players ask before changing anything?

Straight replies, in the same patient tone our support team uses all day.

How can I shut my Legiano account for good?+

Write to the support address shown further down this page and ask for permanent closure. The team confirms in writing and your account stays shut, with no reopening through live chat alone. Anyone who feels play has gone too far can take this step at any hour.

What does a short break block, and when can I play again?+

A pause locks you out of the games for the stretch you choose while your money and history stay in place. Play resumes by itself on the day that stretch ends, so nothing needs asking. Choose the end point before you start.

Will my self-exclusion also block other casinos?+

Not by itself. A self-exclusion set inside this account covers Legiano only, so other sites stay open to you unless you join BetGuard, Ontario's register run by iGaming Ontario, which covers every regulated Ontario site at once.

Can I lift a self-exclusion sooner than I chose?+

No. The term you picked runs to its last day, and BetGuard states plainly that a period cannot be shortened once it is active. Reasoning with support will not move the end date, which is exactly why the choice deserves a quiet moment.

Where do I adjust a deposit limit later on?+

The same place you set it: the responsible gambling area of your account, reachable whenever you are signed in. Raising a cap there does not apply instantly, since Ontario rules require a cooling-off stretch of at least 24 hours before a looser limit takes hold.

Can I ring the helpline about a relative, not myself?+

Yes. ConnexOntario answers 24 hours a day, every day of the year, and its counsellors talk to family members as readily as to players. Callers describe what they see at home and leave with practical next steps.