The moment you need answers

A quick question and Legiano Casino answers it

Support answers around the clock by live chat, e-mail and phone, so a question at any hour reaches a person.

Contact support now Regulated and verified

Paid today

228,957 C$

3,961 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/371/2013, audited by SIQ and QUINEL, operating under Legiano Casino Ltd. (C-48760)

C$86M paid monthlyAverage withdrawal processed in 6 minutes, maximum C$45,000 per transaction

TLS 1.3 encryptionBank-grade data protection on all transactions, dispute resolution through BMM Testlabs

Three ways through

Before you wait, pick the channel that fits

Use this when you want a person and need to know which route is quickest.

Instant chat desk

Chat suits quick account questions and anything urgent, and an agent typically picks it up within four minutes, day or night, without leaving the site.

Start chat

E-mail support desk

Best for screenshots, statements and anything you want in writing: send a message to [email protected] and expect a reply within twelve hours.

Write to us

Phone support desk

Ring +1 416 631 0565 ET and a person usually answers in about one minute, which makes it the line for locked accounts and payment worries.

Call now

Help close to home

Canadian players get a local line and a licence they can check

Everything here lines up with how Legiano Casino runs its Canadian service, from the local number to the licence.

Reach us

Canada phone+1 416 631 0565

Support time zoneET

LanguagesEnglish, French, German, Finnish

E-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/371/2013

Further help

Gambling supportResponsible Gambling Council, Gamblers Anonymous, ConnexOntario

Fewer replies when the details are ready

Gathering these before you open a chat or write shortens the exchange to a single round.

Registered e-mail address on the account
Transaction or reference number in question
Screenshot of the message or game screen
Card ending digits used for the payment
Clear one-line summary of the problem

Five addresses, one for each job

Department addresses for account, money and privacy

It takes away the fear of messaging the wrong place and losing days before anyone picks it up.

Account

General support and questions[email protected]

Document verification checks[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Six details on record

You want the company behind the games

By the end you will have the company name, its registration, address and licence in front of you.

The company

Legal nameLegiano Casino Ltd.

Company numberC-48760 (Malta)

Registered addressTower Road, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/371/2013

Written contact

Support e-mail[email protected]

Support that sits outside the casino

Three independent organisations give Canadian players a place to talk about gambling problems, each offering its own kind of support outside any casino. They answer on their own terms, not ours.

Responsible Gambling Council. Sets shared standards for responsible play and offers resources to keep gambling a safe pastime.

Gamblers Anonymous. Runs a fellowship where people share experience, strength and hope to stop gambling for good.

ConnexOntario. Provides a free, confidential helpline and online support for anyone in Ontario worried about gambling.

Seven timings to know

Every hour, and how fast each desk replies

After reading, you will know which desk answers fastest and how long each one usually takes.

Live chat

Chat openAround the clock

Chat first reply4 minutes

Hours shown inET

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+1 416 631 0565

Phone wait1 minute

When a reply falls short

When the answer you got changes nothing

The order that applies when a first reply leaves your question open, and who reviews it next.

A dated record from the start

The moment a reply misses the mark, write to [email protected] with your account e-mail, the chat transcript or e-mail thread, and what you expected. A dated record opens the file.

The number to keep

Within moments of sending, a reference number lands in your inbox. Keep it: every later stage quotes that number, and a written answer follows once the case has been read in full.

A second pair of eyes

Should the answer still not settle it, say plainly that you want a manager review and quote your reference. A senior staff member then reads the whole thread rather than the last message alone.

The regulator as final stop

Only after both stages have closed can the matter go to the Malta Gaming Authority, the regulator named on this page. Its decision is separate from anything Legiano Casino decides internally.

Mid-inquiry moment

Read the quick answers below

You will have clear answers on licensing, timing and your data, without scrolling through noise.

trustDo I need to check the licence before playing?+

Yes, this casino operates under a Malta Gaming Authority licence, MGA/B2C/371/2013, held by Legiano Casino Ltd. That regulator sits outside Canada, so Canadian players can verify the company number C-48760 in Malta. Every game and payment runs under that licence.

trustDo I need to send my documents right away?+

Verification usually closes within 37 hours once your documents arrive. Clear photo ID, proof of address and a card image speed that along, while blurry or expired files push it back. Send them early and the wait stays short.

trustWhen is support available in French?+

English, French, German and Finnish are all handled by the same team. Most Canadian players write in English or French and get a reply in kind. When you start a chat or call, pick whichever language feels easiest.

trustWhere do I find my account details for support?+

Give the agent your registered e-mail address and the last digits of a payment method, and they can find the account. No password is ever requested, so never share one. That pair of details is enough to open your file.

trustWhat happens when I message at midnight?+

Support runs around the clock, including nights and weekends in Eastern Time. A late-night chat typically answers in about four minutes, and the phone desk picks up in roughly one. Holidays follow the same schedule.

trustWhy should I request my data record?+

Ask the privacy desk for a copy or deletion of your personal data whenever you wish. The request is logged and confirmed by e-mail before anything changes. You keep control of what the operator stores about you.